Shipping

Online Orders Info

The product will be shipped in the next few working days, if it is in stock. Product not in stock will be ordered and you will be emailed of this status. If the product must be ordered from the manufacturer, then it may be shipped from the manufacturer's location to your or it may be shipped to Vermont Furniture Works before being shipped to you. Shipping, insurance and handling charges depend upon the manner of delivery.

A quote would be necessary for the shipping surcharges for orders outside the United States.

This map displays the locations of our customers’ homes where we have shipped furniture: accessories and gifts have been sent worldwide. Our Blanket Wrap shipping companies deliver directly to your home! Contact us so we can ship a piece of furniture to you.

We have established great working relationships with several carriers. Three of them work exclusively on a blanket-wrapped basis, which means they will pick up your furniture at our cabinetshop, wrap it appropriately in furniture pads, hand-carry the piece onto their truck, and secure it there. These carriers are experienced at handling furniture and have very good reputations. They will also carry your piece into your home and place it where you want it. Some will even help assemble our beds. (There may be additional charges for this). These carriers are small operators, so we have to coordinate with their schedules. Sometimes this means a delay in getting pieces to various locations. For instance, there may be a month in which none of the carriers are headed south or out west to certain areas. However, we believe short delays are worth the wait because these carriers have such good reputations and track records with handling our furniture.

We also have the services of a regular long-distance freight company which we use when the other services aren’t available for various reasons. When we contract with this company, we crate the item ourselves. We take great care to crate every piece carefully and see to it that it goes on the truck in excellent condition. The basic service this company provides is what is called "tailgate service." Your responsibility begins at the tailgate of the trailer.

All of our shipping services are completely insured against damage.

Shipping is a necessary aspect of working at a distance from our clients. We do this every day, to all parts of North America.  The overall cost of shipping is primarily related to the cost of making a trip to the client’s home and to a lesser degree, the number of pieces being delivered. Typically, shipping prices range from a few hundred dollars to several hundred dollars depending on the distance and number of pieces. The best way to determine shipping price for one or several pieces of furniture you may be interested in is to contact us (call toll free 888-822-8393 or email us at info@vtfurnitureworks.com) and request an estimate. There is no obligation for doing this, so we look forward to hearing from you! 

Anyone who wishes to may avoid the freight charges by picking up the furniture personally or by contracting directly with a freight company of his or her choice.

Claims and Damages

Call us immediately! We can help. Do not let the driver leave until there is some resolution.

If your piece of furniture arrives blanket wrapped, please inspect it upon arrival. If you find damage, tell the driver, make a note on the bill of lading describing the damages. If it is severe, refuse the delivery, if the damage is minimal, or cosmetic, we can usually guide you through how to correct the problem. If there is damage, keep the driver there, do not let them leave without resolution.

If your furniture comes on common carrier crated, at a minimum, inspect the crate for signs of damage. If there are none, sign for it and release the driver or take the time to open the crate or carton and inspect the piece itself. If there is damage, note it on the bill of lading and again, it is your choice to keep or refuse the delivery. If there is damage, keep all the packing materials. This is very important! Do not destroy anything until an inspector has seen the furniture and the packaging.

These shipment are insured but it is yours and Vermont Furniture Works, responsibility to prove the shipping company has created the damages. Documentation is crucial. Photos are a great way to do this. Make sure any damage is noted on the Bill of lading before the driver leaves.