Warranty, Terms and Conditions

Vermont Furniture Works Warranty, Terms and Conditions

Warranty

Every piece of furniture we create is crafted with great care and expertise. If you are not fully satisfied, we will accept returns of noncustomized furniture within 30 days of you receiving your piece. You are responsible for any and all shipping and repackaging costs to our cabinetshop in Morrisville, Vt. You have the choice of store credit for the full purchase price of the piece or a cash refund minus a 10% restocking and handling fee. Goods must be in "as new" condition with no evidence of use or damage.

The return or credit of customized furniture is at our discretion.

All furniture is warrantied from structural defects. Normal shrinkage, swelling, hairline cracks and minor warpage of wide board furniture is to be expected and is not a structural defect and therefore not covered.

Gifts and Decorative Accessories

We offer store credit or full refund on items returned in resaleable condition within 30 days of original purchase.

Deposits and Balances Payable

We require a 50% deposit to initiate an order. The deposit guarantees and secures the production time to build your piece or to order your chairs. Once your furniture is built and finished, we require the balance to be paid. We ask for your understanding with these policies. We are a very small company and are committed to being fiscally responsible to the staff and to the multitude of vendors we have; therefore, we are unable to carry unpaid balances.

Storage

We have the ability to store your furniture if you are unable to receive your furniture once it is complete. The weekly fee for this is $6.00 per piece or set of chairs.

Lumber

Lumber varies in color and grain from tree to tree. And though we use premium grade lumber, this variation will occur and will be evident in your furniture to varying degrees. This is part of the unique character of our furniture and should be expected. The lumber also may have small knots in it. We are not able to guarantee clear boards, totally free from knots. There may also be streaking in some of the tiger maple lumber; this is a natural characteristic of the tree, and therefore the lumber. The cabinetmakers do their best to keep the figuring consistent throughout a piece of furniture; however, there will be some variations in the figuring from board to board.

Finishes

We use water-based stains with a Tung Oil finish, which are hand applied to every piece of our furniture. Each board of lumber may take stain slightly differently. Small variations in color may occur from piece to piece because of the nature of the grain, the amount of figuring in each board and the porosity of the grain in the lumber. However, every piece of furniture when complete, has met our standard for color and consistency of color throughout the piece. The furniture in our showroom and the stain samples we send to you for confirmation of color are subject to these variations and your furniture may vary slightly from these samples.

Completion and Delivery Times

Completion times are given as an approximate date when you purchase your furniture. We will not sacrifice quality for time in building your furniture; therefore we may not meet an exact completion date which may be five, six or possibly more months in the future when you order.

Freight

In arranging delivery of your furniture, it is often difficult to coordinate a particular carrier with your schedule. We will do our very best to accommodate your needs and we ask for your understanding in arranging delivery. All furniture is inspected and in excellent condition when it leaves our cabinetshop. All damage incurred en route is the responsibility of the shipper. Inspect your furniture immediately upon arrival, refuse the delivery if there is obvious damage and call us immediately.

We reserve the right to make construction changes to our furniture from time to time in order to incorporate improvements. No changes will be made to the overall design, appearance or aesthetics without your prior approval.